Within 10 days of receipt
of your order, you may return for a refund any unopened merchandise
in new condition, with its original packaging and accessories.
There is
a 20% charge on all returned parts, unless we
made an error in the order, then there is no charge.
There is no refund on special
order parts. All special order parts must be paid in advance.
Because of the nature of certain parts, there is no refund on
electrical components, publications of any type, and CDs.
Please note that we can process returns and refunds only for items
purchased from Courtesy Nissan.
You can also cancel unshipped items (except Special Order parts),
please notify us as soon as possible.
Please keep the original
receipt, packaging and accessories to return with the item.
Indicate the reason for your return, include the packing slip
with your return, and wrap the package securely.
Attach the return label from the front of your packing slip and
ship to the address on the label.
For your protection, it is recommend that you use UPS or Insured
Parcel Post for shipment. Please note that we can refund shipping
costs only if the return is a result of our error.
WHAT TO DO IF THERE
IS:
VISIBLE DAMAGE: IF YOU NOTICE DAMAGE AT TIME OF SHIPMENT,
HAVE THE DRIVER FOR THE FREIGHT COMPANY NOTE THE NATURE AND EXTENT
OF DAMAGES ON THE FREIGHT BILL. NOTIFY THE CARRIER'S OFFICE TO
INSPECT THE MERCHANDISE. FILE CLAIM FOR DAMAGES AT ONCE. ON UPS
SHIPMENTS NOTIFY OUR OFFICE PERSONNEL ABOUT THE DAMAGE AND WE
WILL FILE THE CLAIM. IN FILING A CLAIM WITH THE CARRIER YOU MAY
MAKE A CASH ADJUSTMENT FOR FULL VALUE, ARRANGE TO HAVE REPAIRS
MADE, OR REPLACE THE MERCHANDISE.
CONCEALED DAMAGE:
IF DAMAGE IS NOTICED WHEN MERCHANDISE IS UNPACKED, NOTIFY CARRIER'S
OFFICE IMMEDIATELY AND ASK TO HAVE IT INSPECTED. DO NOT DESTROY
PACKING MATERIALS UNTIL SHIPMENT IS INSPECTED AND CLAIM SETTLED.
SHORTAGES: ALL
SHORTAGES MUST BE REPORTED WITHIN THREE DAYS. CHECK NUMBER OF
CARTONS DELIVERED WITH THE QUANTITY SHOWN ON YOUR RECEIPT. IF
QUANTITIES DO NOT TALLY, HAVE DRIVER NOTE SHORTAGE. ALL CLAIMS
FOR LOSS OR DAMAGE SHOULD BE FILED IMMEDIATELY WITH THE CARRIER
MAKING DELIVERY TO YOUR DOOR. THEN NOTIFY US. SHOULD YOU NEED
ASSISTANCE WITH THE CLAIM WE WILL BE GLAD TO HELP.
NOTE: CARRIER
MAY PICK UP MERCHANDISE AFTER SETTLING CLAIM OR RETURN IT TO US
FOR FILING CLAIM. If
you have any problems with your order, please contact us: E-mail:
sales@xterraparts.com
Telephone: 1.800.527.1909 or 972.644.3942 Fax: 1.800.382.7891
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